I see what you’re saying now, but you went the opposite interpretation of the post that I now realize is ambiguous.

My interpretation, and experience, is that older colleagues will go to you long before they consider going to IT. It’s annoying and I think OOP was venting about that.

The extent of my helping colleagues, and potentially hers, is those laughably easily remedies like rebooting, wiggling cables, etc. Beyond that and it’s time to weigh the pros and cons of sending them to IT and irritating them versus acting like computers are magic and malicious black boxes conspiring against us and pleasing them.